Support

Remote support

One-time connection
When you choose this option an executable file will be downloaded. When you run this file, an application is started that allows access to your computer.

Once executed, the application displays an ID and a Password. This information is requested by the Helpdesk. With this data, a one-off connection can be made with the computer.

This option ensures that nothing is installed on the computer. When the computer is restarted or when the application is closed, the computer is no longer remotely accessible.

Install as a service
This option installs the Remote Support software as a service. This means that the computer is always reachable (provided it is switched on). This option will be installed on your system by the Helpdesk, if necessary.

New systems supplied by HES (Veterinary) and Hospital Equipment Services BV are standard equipped with this application. The big advantage of this option is that the system remains accessible after, for example, the computer has been restarted.

Hospital Equipment Services BV will always contact you before the system is taken over.

Your partner for maintenance, repair and control of your X-ray and digital system.