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Privacy Policy

1. Privacy Statement

We believe it is important that the privacy of our customers is properly safeguarded. This privacy statement describes how we handle your personal data.

2. General

Hospital Equipment Services B.V. with trade names Hospital Equipment Services B.V. and HES Human (hereinafter referred to as HES) attaches great importance to your privacy. We process personal data for various purposes. This privacy statement describes how HES handles personal data. We collect personal data in order to provide products and services to our customers.

3. Personal Data We Collect and Use
  • Customers
    • Name and address details
    • contact details
    • e-mail address
    • signature
    • communication and login details
    • billing and delivery data
  • Customers of our customers
    If necessary for the performance of work, we only have access to the personal data (including sensitive information) of our customers’ customers. In that case, we act on behalf of our customer and a processing agreement is concluded with them.
  • Potential customers
    • Name and address details
    • contact details
    • e-mail address
    • communication data
  • Suppliers
    • Name and address details
    • contact details
    • e-mail address
    • communication and login details
  • Use of our website
    When you contact us via our website – for example by sending a message via a contact form, registering for our newsletter or applying for a vacancy – we only ask for the personal data that is necessary to to achieve the desired goal (for example, to contact you). This data is not kept longer than necessary in a well-secured digital environment and sent via a secure connection (https). We also use cookies, just like most websites. These are small text files that are placed on a computer by a web page server. These are unique and can only be read by a server in the domain that placed a cookie. The purpose of cookies on this website is mainly to ensure that the website functions properly. Cookies are also used for insight into statistics (Google Analytics). We have a processing agreement with Google. You can expressly choose to adjust the settings of your browser in such a way that you do not accept cookies. You may then not be able to use or only partially use the options on our and other websites.
  • ‘Enquire now’ lease calculator 
    When using the ‘EnquireNow calculator’ on this site, personal data is provided to MediLease in order to be able to issue a calculation and/or lease quote. The reason we share your personal data with MediLease is to be able to provide you with the most accurate lease price possible. When you have checked the checkbox at the ‘EnquireNow calculator’, you allow Hes Veterinair to contact you. After approval from Hes Veterinair, MediLease may also contact you about a suitable lease offer. Both Hes Veterinair and MediLease strive for an accurate statement of the information provided, however, no rights can be derived from the information provided. The information provided by Hes Veterinair and MediLease on/via this site(s) should therefore be regarded as an indication of the lease price that could apply to the relevant equipment. After a formal offer has been made and the credit has been accepted, MediLease will offer a lease agreement. The general provisions and the privacy policy of MediLease and Hes Veterinair apply to the information provided. websites.
4. Personal data of third parties

If we receive personal data via third parties, a processing agreement has been concluded for this. It contains specific instructions for data processing and protection.

5. Purposes and bases for the processing

In a number of cases we process personal data in order to comply with a legal obligation, but usually we do so in order to be able to implement our services. Some data is recorded for practical or efficiency reasons, which we (may) assume are also in your interest, such as:

  • Communication and information provision.
  • To be able to provide our services in the most efficient way possible.
  • The improvement of our services.
  • Billing and collection.

In concrete terms, the above means that we use your personal data for marketing purposes or to send you advertising materials or messages about our services, if we think they may be of interest to you. We may also contact you to request feedback on services provided by us or for market or other research purposes. In some cases, we may wish to process personal data for reasons other than those set out above and we may ask you to do so. explicitly request permission. If we ever want to process personal data, which we are allowed to process on the basis of your consent, for other or more purposes, we will first ask you for permission again.

Finally, we may also use your personal data to protect our rights or property and those of our users and, if necessary, to comply with legal proceedings.

6. Retention Periods

Your personal data will be kept by HES until the purpose for which the data was collected has been achieved. Your personal data will not be kept longer than necessary. The retention period depends on the legal terms and the purpose for which we process the data.

7. Security

In accordance with the law, HES informs the Dutch Data Protection Authority and any persons involved if we suspect that personal information has been stolen, released or changed or that the security of personal data has been breached by an unauthorized person. We use a data leak reporting protocol for this.

We take all appropriate technical and organizational measures that are reasonably possible to ensure the security of your personal data. This includes the use of secure and encrypted connections.

8. Right to Information

You have the right to view your personal data. You can have your personal data corrected or supplemented if it is incorrect or incomplete. You also have the right to delete your personal data and to limit the processing of personal data. You can have your personal data removed or ensure that less of your data is processed.

Right to object and withdraw consent to data processing:
You can unsubscribe from our marketing messages at any time by replying to the e-mail with the subject: “unsubscribe” or by contacting us by telephone. Objections to other processing activities are first carefully assessed by us; in doing so, we take into account the laws and regulations and the legitimate interests of HES.

We do everything necessary to guarantee your privacy. It is possible that you are not satisfied with the way in which your data is processed. If you have a complaint, you can discuss it. You can submit your complaint to HES in writing or by e-mail. You have the right to submit a complaint to the Dutch Data Protection Authority.

9. Changes to this privacy statement

HES can adjust this privacy statement, for example if the legislation changes. The most recent version can be found on our website.

10. Contact Information

If you have any questions about your personal data, please contact us.

Hospital Equipment Services B.V. with trade names Hospital Equipment Services B.V. and HES Human
PO Box 397
8260 AJ Kampen

Energy street 11
8263 AG Kampen
tel: +31 38 332 52 78

version June 2021

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